Working
With Families
We work closely with families from day one, listening, communicating openly and making sure your loved one always comes first.
At Choice Care, families are part of the picture from the very beginning. We know that no one understands your loved one quite like you do – your love, knowledge and support, play a vital role in helping people thrive.
From the everyday conversations to the big decisions, we’ll listen carefully, communicate honestly and work together to make sure your loved one feels safe, happy and at home. And what do we mean by family? We mean the people we support’s immediate network of loved ones. This could be their parents, siblings, relatives, friends, mentors, partners – anyone who provides love, support, and companionship.
The Choice Family Charter
Our Family Charter is a shared promise and commitment to collaboration, transparency and respect, with your loved one’s best interests right at the heart of everything we do.
It sets out how we’ll work together to put your loved one first, keep communication open and celebrate the small things that make a big difference. From honest conversations and open feedback to shared decision making and setting out what we promise to do, even when things don’t go as planned.
We’re here when you need us
Sometimes you just need someone to talk to, and our Family Support Team is here for exactly that reason. Whether you want to share a concern, give feedback or simply ask a question, they’ll listen, advise and guide you to the right place.
We are incredibly proud of the relationships our managers have with the families of those they support. To maintain these relationships, our Family Support Team are not the first port of call but are here as an additional resource for escalation processes.
Therefore, we ask you to follow the below steps when accessing additional support or sharing feedback as a family member:
- Speak to the manager of your loved one’s support
- Still concerned? Contact the Family Support Team using the details below. We’re here to listen and will respond within 48 hours (Monday – Friday)
Family Guides and Resources
We’ve created a library of expert guides and resources for all families at anytime, anywhere.
Whether you want to understand how the Mental Health Capacity Act impacts the support we provide, information on independence and active support or maybe even how to keep in contact with us – there’s a whole host of resources for you to access.
Welcome to the Choice family
Joining the Choice Care community is a big step, for you and your loved one, but it’s also the start of something special.
From the first hello, we want you to feel welcome, confident and reassured that your loved one is in a safe, happy environment, surrounded by people who truly care.
You’ll be introduced to key people in their support team, visit their new home and find out what life at Choice really feels like. We’ll make sure you know who to contact, how to stay in touch and what to expect as your loved one settles in.
