Four of Our Residential Services Receive “Good” CQC Rating!

We are delighted to announce that four of our residential living services have received a ‘Good’ rating following their recent CQC inspections! The services support adults with learning disabilities and mental health needs across Hampshire and Berkshire.  

The CQC reports rated the four services as ‘Good’ across all five key areas: Safe, Effective, Caring, Responsive and Well-Led. The reports recognised the high standard of care delivered across the services, highlighting strong leadership and dedicated teams who are fully committed to making a positive difference in people’s lives. Read on to see comments from the reports and hear from our managers… 

The CQC report for Oakley Lodge described the team as knowing the people they support well and treating everyone with kindness, dignity and respect. It was also clear throughout, the people living at Oakley Lodge, their loved ones and external professionals felt positively about the care provided and the outcomes achieved.  

Lynette, Registered Manager of Oakley Lodge, said:

“I am incredibly proud of Oakley Lodge and our colleagues for achieving Good across all five areas of our CQC inspection. Our team work together with kindness, creativity and dedication to provide person-centred care, helping the people we support build confidence, develop independence and enjoy amazing activities. This achievement reflects the commitment our colleagues bring every day and the difference they make to people’s lives. We are excited to build on this success, create even more opportunities for the people we support and work towards ‘Outstanding’ in the future.” 

The inspection for St Andrews said “People told us they felt safe and relatives were confident in the care and support provided. Staff learned from incidents and safeguarding concerns to improve practice. They understood people’s individual risks and supported them to stay safe while promoting their independence and choice.” 

The CQC report for Chesham House described leaders promoting “a positive and supportive culture. Staff consistently described managers as approachable, supportive and available for advice and guidance.” 

The inspection for Fearnley House said “We found that records contained personalised guidance outlining different approaches to take, depending on how the person presented and their individual needs at the time. Staff worked closely with a range of healthcare professionals and ensured people attended appointments to support their ongoing health and wellbeing.” 

Amelia, Registered Manager, said:

“Fearnley House has achieved a ‘Good’ CQC rating, but this could not be done without the extreme dedication and hard work of the Fearnley team. We pride ourselves on delivering person-centred care, where we focus on respecting each person’s values, preferences, needs and rights whilst promoting independence, dignity and choice. We are delighted that this was recognised by CQC and the families of the people we support. The Fearnley team always strives for greatness. The progress that the team has made within the last two years has been incredible.”