How Nourish is supporting care at Stroud Lodge

Across all Choice services, we are using the Nourish app to support the delivery of person-centred care. 

To recognise the impact Nourish is having on our colleagues being able to build on their exceptional delivery of care, we visited Stroud Lodge, one of our residential services, with Nourish.  

 The videos explore: 

• Why access to accurate, up-to-date information matters 
• How technology can help colleagues provide more personalised support that reflects each person 
• The experiences and perspectives of colleagues using Nourish and the people they support. 

Good care relies on accurate, accessible information. Traditionally, care records have been on paper, making it harder for teams to find information quickly and build a complete picture of someone’s support needs and goals. 

At Choice, Nourish has transformed care planning, enabling us to record support digitally and as a result, colleagues have greater visibility of important information. In a busy care environment, the Nourish app supports better communication and more informed decision-making. 

For us, digital transformation should never, and will never, be about technology replacing people. It’s about giving colleagues the tools and information they need to understand the people they support, from their needs and preferences to their daily routines, in a more accessible way. Nourish helps us do exactly that, building a fuller picture, providing valuable information to guide and inform care. 

However, we recognise that truly knowing someone goes far beyond what can be captured in a care record. Meaningful relationships are built through human connection and understanding each person individually. Nourish instead supports relationship-building and connection.  

As Emily Loveridge, Registered Manager, explains: 

“When somebody comes in for their colleague induction, you have a big care plan in front of you with a lot of historical information. You would then think you know somebody before actually supporting them. But when you go and support them, they’re a totally different person from the one you’ve just read about.” 

People’s circumstances and goals can change over time, so support plans need to evolve too. Nourish makes it easier for colleagues to update information in real-time, ensuring care plans reflect each person as they are today. 

As Stephen, who lives at Stroud Lodge, said: 

“I like being here and I’ve got my friends here as well. Colleagues help me and Emily is a nice lady – that’s important to me and I feel safe in myself.” 

Having current information readily available helps colleagues respond to changing needs and provide accurate support. 

Nourish ensures people feel safe, leading the lives they want to live in an environment where they feel at home. Having current information readily available, helps colleagues understand what matters most to the people they support and provide care that is truly tailored to each person. 

Good communication is essential to delivering high-quality, consistent care, particularly when colleagues work different shift patterns and have different responsibilities. 

Nourish provides a shared digital record, allowing colleagues to document updates and access relevant information. As the information is stored digitally, it can be accessed anytime, anywhere, enabling colleagues to stay informed from wherever they’re working. This helps information flow between teams and gives colleagues a clearer understanding of someone’s care over time. 

The value of Nourish can be seen in the everyday moments that make up life at Stroud Lodge: helping people achieve their goals and creating opportunities for people to live the lives they choose. 

As Jayson, who lives at Stroud Lodge, said: 

“I’ve lived at Stroud Lodge for over 20 years. I like the place, and I do a lot of stuff here. I go swimming, bike riding, go to town, go to the pub to play snooker. The colleagues here look after us and make sure we’re safe and care for us.” 

By making information easier to manage and share, Nourish helps colleagues focus their attention where it matters most: on the people they support. 

Our partnership with Nourish demonstrates how digital technology can support the delivery of high-quality, person-centred care when introduced with a clear purpose. 

At Stroud Lodge, digital care records are helping Choice combine better access to information with the human relationships at the heart of great support.