All of Choice Care Group services are registered with and inspected by the Care Quality Commission (CQC).
To view the individual reports for each of our services, please follow the links below;
- All of the services within Choice Care Group are 100% compliant by CQC under the new Health & Social Care Act
- All of the Choice Care Group homes were ‘Good’ or ‘Excellent’ under the previous standards
- Nearly all Choice Care Group homes have now had inspections by CQC under the new Health and Social Care Act
- Excel Support Services, Choice Care Group’s supported living business was also rated Good under the previous standards
The gold standard (highest) has been awarded to St Andrews 19 and 21 Victoria Lodge and Ocknell Park by Portsmouth City Council following their Quality and Monitoring Review.
|Ocknell Park||St Andrews||19 and 21 Victoria Lodge|
Choice Care Group believe that the people using our services are best placed to identify what Choice is doing well in providing quality outcomes for service users and what it could do better.
Therefore, in addition to the Internal Inspections carried out by our operations team, Choice Care Group also operate an Expert Auditors (EA) scheme whereby individuals using our services are employed to carry out one act of management monitoring per month, to a different service alongside an area director and report back with their findings.
Two of our EA’s recently presented to Choice Care Group’s Board of Directors with the following feedback;
- “Choice is an organisation that is going in the right direction”
- “When I found out this role was paid employment I was really pleased as this would be my first paid job”
- “Having us as expert auditors really encourages services users to be more involved in the running the homes. This is just the start of … service users becoming more involved in running the organisation”
- “I ask the people living there what they do all day, how they get on with the other people living there and how they get on with the staff”
- “We want to see a rapport between service users and staff and good interaction”
- “We want to see close and strong relationships between staff and service users”
- “It really pleased us when the homes we visit are doing well because that is what we want”
- “We want feedback to show you have acted on our recommendations or if you don’t agree with them, (we want to know) why?
Summing up, the EAs said they felt service users needed to be “stretched” more to reach their potential, staff needed to encourage maximum independence and there was room for improvement on maintenance.
But overall they said: “This organisation is going in the right direction”, with staff supporting people to do things they really wanted to, “good activities”, service users coming together and socialising at events and “really good, pleasant and caring” staff.
Choice Care Group really value the insight of the EA’s provide into the way the services work. As an organisation, we are always looking to further improve what we do and the EAs are an essential part of helping us to do that.